Cancellations, Returns & Exchanges

Welcome to Aza Fashions. This policy outlines our terms regarding cancellations, returns, and exchanges for products purchased through www.azafashions.com / Aza App. 


1. CANCELLATIONS


Can I cancel my order?

Yes, Aza offers a 72-hour cancellation window for all products. However, the following conditions apply:


Within 24 hours of order placement:

  • You may cancel your order for a full refund, either to your original payment source or to your Aza Wallet.


Between 24–72 hours:

  • Cancellations are allowed with a 15% deduction if a refund is to the original payment source.
  • If you choose a refund to your Aza Wallet, no deduction will be applied.


After 72 hours:

  • Cancellations are not allowed as most items are made-to-order.
  • Exceptionally, you may raise a request with our team at contactus@azafashions.com. If accepted:
  • 20% deduction will apply for refunds to the original source of payment or Aza Wallet.


What if I reject the delivery (Return to Origin - RTO)?

If an order is rejected at the time of delivery or returned to the origin, a 15% charge will be deducted from the refund, and the refund will be to the original payment source.



2. RETURNS & EXCHANGES


What is the return window?


India orders:

  • You must initiate a return request within 1 day of product delivery.
  • Diamond customers get an extended window of 3 days.


International orders:

  • You must initiate a return request within 3 days of product delivery.
  • Diamond customers get an extended window of 7 days.
  • Note for the Footwear category: The window is for 1 day only.


Which products are not eligible for return or exchange?

  • Customized styles
  • Jewellery & accessories
  • Blouses
  • Products from the warehouse sale
  • Items that are used, worn, damaged, or missing original packaging/tags
  • Items reshipped once already
  • Products with >15% discount (only applicable for India orders), except for a few designers.
  • Designers include Samyukta Singhania, Aariyana Couture, Alaya Advani, Arihant Rai Sinha, Azeera



Condition of products for return/exchange

  • Any product eligible to be returned or exchanged should be unworn, unused, and unwashed.
  • Products found to be worn, used, damaged, or soiled will not be accepted.
  • Any footwear eligible to be returned or exchanged should be unused. Footwear must be tried only on a carpeted surface; worn soles will lead to rejection of the return or exchange.
  • Products returned under this policy will be subject to quality testing/inspection.
  • The product’s original tags, if attached, must be intact for a successful return. If the original tags are missing, Aza Fashions may decline the request and return the item to the customer.


Are there return handling charges?

Yes. Return requests are subject to the following charges:


India orders:

  • 200 INR or 5% of product value (whichever is higher)
  • Users with a >40% return rate will be charged 10%


International orders:

  • Dollar 50 or 20% of product value (whichever is higher)


These charges are deducted from the refund issued to your Aza Wallet or Original source of payment as per eligibility.



3. REFUND MODES & ELIGIBILITY


Where will I receive my refund?

  • For most return/exchange cases, refunds are issued to your Aza Wallet.
  • Refunds to the original payment method are applicable only for:
  • Diamond customers in India or outside the U.S.
  • Any payment done via Aza Credit / Gift Card / Loyalty points would be refunded to the same
  • Shipping charges will not be refunded, and any discount will be adjusted accordingly before processing the refund.


What happens if I’m eligible for a refund?

Refunds will be processed after the quality check of returned products and will be credited to your Aza Wallet or original payment mode (if applicable).



4. RETURNS & EXCHANGES PROCESS


How do I initiate a return or exchange?

Choose one of the following methods:

  • Log in to your Aza account and initiate the return under Order History
  • If you ordered as a guest, register with the same email or mobile number to access your order
  • Email your request to contactus@azafashions.com


How do I return the item?

Within India:

  • Aza will arrange a reverse pickup within 2-4 working days.
  • If your pincode is not serviceable, you can self-ship the item to the address provided by Aza (you are liable for transit damage) or contact us.


Outside India:

  • Aza will provide shipping labels within 24 to 48 hours, along with instructions on how to drop the package at the courier service provider.


What happens after I send the product?

  • Aza will acknowledge receipt
  • A quality check will be performed within 5 working days
  • If accepted, your refund will be processed within 7–10 working days
  • If rejected, the item will be shipped back to you based on your confirmation


5. OTHER TERMS & CONDITIONS


What if I report a damaged, incorrect, or missing item?

  • Raise a complaint within 24 hours of delivery by emailing contactus@azafashions.com.


Can an item be reshipped after return?

Yes, under certain conditions (e.g., returned due to missing tags):

  • Reshipping is at Aza’s discretion
  • If the item has already been refunded, it cannot be reshipped
  • If reshipped once, it cannot be reshipped again
  • If reshipped and the customer denies delivery or requests a refund, Aza reserves the right to deduct 10% from any further eligible refund.


What if I cancel an EMI order?

  • Aza will refund to your original payment source
  • Please contact your bank to ensure the EMI is cancelled
  • Aza is not responsible for bank charges incurred during EMI cancellation.


6. CONTACT US


Still have questions?


WhatsApp us: +91 8291990059

Email: contactus@azafashions.com


We respond within 24–48 hours.